FAQ & Policy

1. How do I purchase items on the website?

You can browse the product information on the website, select the items you wish to purchase, and add them to your shopping cart. After entering your accurate shipping details, proceed to the checkout page. Once you have confirmed that the order total and shipping information are correct, follow the on-screen prompts to complete your payment.

2. How are product prices calculated?

The prices for all products are as displayed on the individual product pages and the checkout page. Applicable shipping fees, taxes, and any other relevant charges (if any) will be clearly itemized during checkout. Please carefully review the total order amount before submitting your order.

3. Does the website use one-time payments or subscription-based billing?

This website operates on a one-time purchase model; it is not a subscription service. Each order incurs only a one-time charge for the items purchased. There are no automatic renewals or recurring charges. If you wish to make another purchase, you will need to place a new order.

4. What payment methods are accepted?

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay, and other available electronic payment options. Please refer to the checkout page for the specific methods supported.

5. How soon will my order be shipped after payment?

Once your payment is confirmed, your order will enter the processing stage. Specific processing times and estimated delivery timeframes are subject to the shipping policy published on our website. Please note that delivery may be delayed due to factors such as holidays, adverse weather conditions, customs inspections, or the operational schedules of our logistics carriers.

6. How can I track my order and its shipping status?

Once your order has shipped, you can track its progress using the tracking information provided in your order notification. Please be aware that there may be a slight delay in the updating of tracking information; the most current details provided by the carrier should be considered the most accurate.

7. Will the scent of fragrance products match the description exactly?

The experience of a scent is subjective and may vary based on individual olfactory sensitivity, the environment in which it is used, temperature, and other factors. We strive to provide clear product descriptions and recommend that you carefully read the information on the product page before making a purchase.

8. Do the product images exactly match the actual items?
   We strive to ensure that product images accurately represent the actual items; however, variations in display devices, lighting conditions, or product batches may lead to minor differences in color or detail. Please refer to the product page for specific specifications and key features.
9. What should I do if an item arrives damaged or does not match my order?

If an item arrives damaged due to transit, has quality issues, or does not match your order, please retain the original packaging, your order records, and relevant photographs. Then, submit a request in accordance with the after-sales policy published on our website. We will address the issue based on the specific circumstances and applicable laws.

10. Are returns and refunds supported?

Requests for returns and refunds will be processed according to the return and refund policy published on our website. The condition of the item, return timeframes, responsibility for return shipping costs, and the timeline for processing refunds are all governed by this policy and applicable laws. We will uphold all consumer rights—including the right to return items or cancel transactions—as required by law.

11. How should fragrance products be stored?

Please store products according to the instructions on the label or the accompanying documentation. Avoid exposing them to excessive heat, direct sunlight, or other conditions that could compromise product quality. For products containing flammable ingredients, keep them away from heat sources and open flames, and strictly follow the safety warnings provided on the packaging.

12. How can I ensure the safe use of fragrance products?

Before use, please read the product labels, ingredient lists, and safety instructions, and use the products only for their intended purpose. Avoid contact with eyes, do not ingest, and do not use the products in any manner not explicitly specified. If you experience any discomfort, discontinue use immediately and seek appropriate professional assistance if necessary.

13. How does the website protect user personal information?

We handle user information in accordance with our Privacy Policy and applicable laws. Such information may be used for order processing, payment confirmation, product delivery, after-sales service, and maintaining the security of our website. Specific rules regarding the collection, use, storage, and sharing of data are detailed in our Privacy Policy.

14. What should I do if I need to modify or cancel an order after it has been submitted?

If your order has not yet entered the shipping process, you may submit a request to modify or cancel it in accordance with the order cancellation rules published on our website. Once an order has entered the processing or shipping stage, modifications or cancellations may be restricted, depending on the order status, website policies, and applicable laws.

15. What should I do if I have other questions?

If your questions are not answered on this page, please submit an inquiry through the customer service channels provided on the website. We will make reasonable efforts to assist you with matters concerning product information, orders, payments, delivery, and after-sales support.