SHIPPING TERMS

We are committed to providing our customers with safe, reliable, and convenient delivery services, ensuring that every order is handled with care. Once payment has been confirmed, orders typically require 1–3 business days for processing, product inspection, and shipment preparation. After dispatch, orders are generally delivered via carriers such as DHL, FedEx, or UPS, with an estimated transit time of 5–10 business days. These timeframes refer to business days only and exclude weekends and public holidays. Actual delivery times may vary based on the destination, customs inspections, weather conditions, holidays, and the operational schedules of the carriers.

1. Order Processing and Dispatch

Orders enter the processing stage once payment is confirmed. To ensure accurate delivery, please verify your product details, shipping address, postal code, and other necessary information before submitting your order. If order information is incomplete or requires further verification, processing times may be extended.

2. Delivery Methods and Shipment Tracking

We select an appropriate carrier—such as DHL, FedEx, or UPS—based on the delivery destination and current logistics arrangements. Once an order has been dispatched, we will provide tracking information (if available) via an order notification. Please note that it may take some time for tracking records to update; you may use the provided information to monitor the progress of your delivery.

3. Delivery Delays

Delivery may take longer than estimated due to factors such as severe weather, public holidays, customs inspections, carrier operational issues, or other unforeseen circumstances. If tracking information remains unupdated for an extended period, or if an order has not arrived beyond the estimated delivery timeframe, we will assist in verifying the status of your shipment and address the situation in accordance with our applicable policies.

4. Delivery Information and Receipt

Customers are responsible for ensuring that the recipient’s name, shipping address, postal code, and contact phone number are accurate and complete. Should a delivery be delayed, returned, or require redelivery due to an incorrect address, incomplete information, or the recipient’s failure to accept the shipment, additional processing time or costs may apply, depending on the specific circumstances and relevant policies.

5. Product Transit and Safety

Please be aware that fragrance products may be affected by factors such as temperature, weather conditions, and the specific environment during transit. We prepare shipments with due care, taking into account the specific characteristics of the products and any applicable requirements. Upon receipt, we recommend that customers promptly inspect the packaging and the condition of the items, and store them properly in accordance with the product labels or accompanying instructions. Should you discover any damage, leakage, or discrepancies with your order, please retain the packaging and relevant documentation, and submit a claim in line with the after-sales policy published on our website.

6. Loss, Damage, and After-Sales Handling

In the event that an order is lost, visibly damaged, or subject to other delivery irregularities during transit, we will assist in resolving the issue based on order records and the findings of a logistics investigation. We will provide appropriate solutions—such as arranging for a replacement or a refund, where applicable—in accordance with our website’s return and refund policy and relevant laws.

7. Shipping Risks and Consumer Rights

Stated delivery times are estimates rather than absolute guarantees. The transfer of delivery, the assumption of shipping risks, and related liabilities shall be determined in accordance with applicable law. Nothing in this policy excludes or limits the rights to which consumers are entitled by law.

We remain committed to monitoring order processing and the delivery experience, striving to provide our customers with clear logistics information and reliable after-sales support.