REFUND POLICY

We are committed to providing a reliable shopping experience. If you are not satisfied with the fragrance products you have received, or if there are issues such as quality defects, damage during transit, or discrepancies with your order, please carefully review our return and refund policy below.

1. Conditions for Return Requests

If you wish to return an item, please contact us within 14 calendar days of receipt. You will need to provide your order number, the reason for the return, and relevant photographs of the product. Please wait for our confirmation before sending any items back. As a general rule, returned items must be unused, in their original packaging, and in a condition suitable for resale. Given that fragrance products involve specific requirements regarding sealing, hygiene, and safety, items that have been opened, used, or rendered unsuitable for resale due to reasons attributable to the customer may not be eligible for return, unless otherwise provided by applicable law.

2. Quality Issues and Return Shipping Costs

If a product has a quality defect, was damaged during transit, or does not match your order, please contact us promptly and provide supporting evidence. Once verified, we will arrange for a return, exchange, replacement, or refund, as appropriate. In such cases, we will cover the return shipping costs. For returns requested due to personal preference, accidental purchase, or other non-quality-related reasons, the customer is generally responsible for return shipping costs, unless otherwise provided by applicable law.

3. Refund Processing Time

Once we have received and inspected the returned item(s) and confirmed eligibility for a refund, we will typically initiate the refund within 3–5 business days. The refund will be issued via the original payment method; the actual time it takes for the funds to appear in your account will depend on the processing speed of your bank, card issuer, or payment service provider. In certain cases, we may issue a refund for an eligible order without requiring the return of the product.

4. Return Address

Please be sure to contact us to obtain return confirmation and specific shipping instructions before sending any items back. Do not return any products without prior confirmation from us.

Address: 413 E Calaveras St, Altadena, CA 91001

Please ensure that your return package includes your order number or other information that can identify the order, and keep a record of your shipping documentation. If the fragrance products are classified as flammable, volatile, or subject to transport restrictions, please verify that your chosen carrier permits the shipment of such items and ensure compliance with all applicable packaging and shipping requirements.

5. Situations Ineligible for Refund

Products damaged due to improper use, storage, or intentional/accidental damage by the customer may not be eligible for a refund. Requests based on personal fragrance preferences or subjective differences in scent perception will be evaluated on a case-by-case basis, depending on the condition of the product and our applicable policies. Nothing in these terms affects any statutory rights to return, refund, or other consumer protections granted to you under applicable law.

6. Contact and Processing

To initiate a return or refund, please contact us via the customer service channels provided on our website, including your order number and details regarding the situation. Once we receive your request, we will verify the information and inform you of the next steps.

We reserve the right to review return and refund requests based on the condition of the product and the specifics of the order, to the extent permitted by applicable law.